Small Group Account Manager

Our client is seeking a Small Group Account Manager to join their growing team. The Small Group Account Manager plays a key role in nurturing existing client relationships and drives new business growth.  The ideal candidate will excel at understanding client needs, delivering tailored solutions, and ensuring high levels of satisfaction and retention. Must possess the ability to maintain accurate records of client interactions and sales activities using a CRM system while staying informed about industry trends to inform your strategy. Success in this role requires strong communication, organizational skills, and a results-driven mindset.

Responsibilities:

• Develop and maintain strong relationships with clients and address concerns to resolve issues promptly
• Serve as the main point of contact for small-scale client groups
• Collect feedback from our clients and prospective clients to assist with the enhancement of existing products and development of new products
• Educate and advise individuals on the benefits and requirements of the ICHRA.
• Explain plan features, benefits, and limitations to clients, ensuring they have a clear understanding of their options
• Stay up to date with the latest developments and changes in the health insurance industry, particularly related to ICHRA guidelines and regulations
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and complaints
• Manage relationships with insurance brokers as well as client employer groups and their employees

Requirements:

• Bachelors of Science in Business Administration or related field
• One to two years of experience in account management