Customer Support Specialist

About Sensus Healthcare

Sensus Healthcare is the leading manufacturer in superficial radiation therapy devices, which are FDA cleared to treat non-melanoma skin cancers, keloids, and a variety of other dermatological conditions. Our device portfolio includes the SRT-100 , SRT-100+ and SRT-100 Vision , which utilize proprietary low energy X-ray technology known as superficial radiotherapy (SRT)-the products of over a decade of dedicated research and development. Sensus currently has over 600 devices treating in practices across the United States, and over 100 devices overseas. SRT is primarily used within the dermatology and plastic surgery spaces, with a growing market within the Radiation Oncology space.

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Purpose

To help the Field Operations team be more effective and efficient in accomplishing their duties and executing the Company's strategic initiatives and tactical plans. Participate in building and maintaining the Company's reputation for high professionalism, quality products and service, and business acumen. While in essence you will be supporting the Service department, you will actually be responsible for providing first-hand assistance to the Company's growth and global expansion in existing and new markets. This is an incredible opportunity for a proven professional with a dedicated work ethic to leverage professional business expertise while directly contributing to a performance-driven team.

Responsibilities

• Helping the support department in their daily operations to meet customers' needs
• Providing strategic support and utilize excellent judgment to make independent decisions
• Corresponding with customers, scheduling maintenance, speaking with vendors
• Create and maintain accurate documentation
• Collecting, entering, and updating data
• Assist in coordinating field engineer's schedules across multiple projects
• Supporting and enhancing the company's standard operating procedures
• Assist in maintaining accurate inventory of supply and products
• Assist in Investigating and resolving inconsistencies with inventory
• Make recommendations to leadership about improvements in inventory life cycle
• Act as liaison between headquarters, the field, service, and the factory
• Other duties may be required to help meet the company's goals

Position Requirements

• College graduate is a must
• Three to five years of customer service experience
• Experience in healthcare and/or medical devices is a plus
• Proven success of effectively handling the above responsibilities and duties
• Excellent interpersonal skills, flexibility, and project coordination experience
• Proficient in Microsoft Word , Excel , PowerPoint and Project software suite
• Exceptional written and verbal communications skills
• Outstanding organizational skills and ability to work both independently and in teams
• Ability to manage multiple priorities and work towards deadlines in an open, fast-paced environment
• The ability to impart good judgment and act with discretion
• Ability to work well with all levels of internal management and staff, as well as outside clients and vendors
• Must be detail-oriented and proactive in every approach
• Efficient, self-motivated, results-oriented, intellectually curious, and have a global perspective on business opportunities
• Must have a keen eye for detail, and the ability to work under pressure in a fast-paced environment;
• Well-developed business sense and a dedicated work ethic to deliver high standards of excellence and professionalism
• Dynamic, dependable individual, who will take ownership of all responsibilities to anticipate all needs
• Able to independently take action, identify problems, and create potential solutions